Help Desk

 How do I access my Business Email?

After your domain  DNS records have been configured and your mailbox setup completed successfully...

 How do I setup my email client?

You can use a variety of email clients in your computer, laptop, phone or tablet. You will need...

 How does the Email Security work?

Email is routed through SpamExperts intelligent self-learning servers that will detect and block...

  How do I create my username and password for my email inbox?

To set up your username and password for the email inbox you purchased, follow these steps: Go...

 How accurate is the filtering?

Thanks to processing millions of emails every day, our email filters have an industry leading...

 How can I access my email?

You can use a variety of email clients on your computer, tablet or phone. You will need the...

 Can I recover messages that get blocked?

Yes, a comprehensive control panel with log-search, quarantine, and many other tools allows you...

 How do I setup my email client?

You can use a variety of email clients on your computer, tablet or phone. You will need the...

 How do I setup email forwarding?

You can continue to use your preferred personal email by enabling email forwarding: Go to...

 How long does it take to setup?

Setup is fast, automated and it will be up and running protecting your email in minutes.

 What is Email Archiving?

Email is so important nowadays, with archiving email is securely stored, giving you extra...

 What is the SMTP sending limit on Business Email?

Each Business Mailbox can send up to 500 messages in a 24 hour period.  Polnetx mail servers are...

 How much Email can I store?

Email Archiving includes 10GB of compressed email storage by default. If you need more storage,...

 What is the billing cycle for Business Email?

We currently only offer monthly and annual subscriptions for our Business Email service,...

 Can I purchase Business Email if my domain name is with another registrar?

No, email service can only be purchased for use with domain names that are in your account.

 How do I add more email addresses?

You can always add more email addresses to your account by selecting additional plans.

 What is the maximum attachment size on Business Email?

Attachments up to 30MB can be sent using Business Email.

 What are storage sizes for Business Mailboxes?

As per available Business Mailbox storage size plans are 10 GB, 15 GB and 20 GB.   Please contact...