Help Desk

 What is a domain name?

A domain name is a unique address or identifier on the World Wide Web. One easily recognizable...

 What can I do with my domain name?

Domain names can be used in a number of ways. You can direct visitors to your website’s home page...

 What is a domain name transfer?

When you register a domain name, it is administered by a domain name registrar, a company that...

 What is domain name renewal?

When you register a domain name, you gain exclusive rights to that domain name for a period of...

 What is Domain Privacy?

International rules require that valid contact information—known as Whois—is available for every...

 How do I renew a domain name?

Log in and click "My Account". Click "Registered Domains". Click the domain name you want to...

 What is a Premium Domain?

Premium Domains are highly desirable, privately owned domain names offered at a price higher than...

 Why is my personal information available when I purchase a domain name?

International rules require that valid contact information be provided for all domain names, and...

 Why would I transfer a domain name?

The most common reasons for transferring a domain name are to take advantage of a different...

 How do I find out whether the domain name I’m interested in is available?

Access Domain Registration webpage. In the "enter domain name" text box, type the domain name you...

 What domain names can be transferred?

To see which domain names can be transferred, visit our TLD Overview. To see the TLD Overview go...

 What personal information is displayed in domain name Whois, and how do people find it?

Domain name Whois displays name, address, and email address. Anyone anywhere can search the Whois...

 When can I renew a domain name?

You can renew a domain name almost any time, and you can extend the expiration date up to 10...

 WHOIS Domain Privacy

Protect your private data: Protection against online identity theft. Reduced domain-related...

 How do I search for a Premium Domain?

All of our tools for searching regular domain names return Premium Domains alongside the search...

 How does Domain Privacy help reduce spam?

Domain name Whois is a principal source of email addresses for spammers. If your domain name has...

 If I can’t transfer my domain name but want to use your services, is there a way for me to do that?

Yes. Almost all our services are available, please contact us for specific service needs you may...

 Why is it important to renew my domain name before it expires?

The registry allows a short period of time to renew at your normal registration price, but then...

 Can I add Domain Privacy to a domain name that is registered elsewhere?

No. The domain name must be registered with Polnetx in order to use Domain Privacy service. 

 Do I need to wait until my domain is about to expire before I transfer it?

Please submit your transfer requests well in advance of the expiration date. We are not...

 How do I register a domain name?

Search for a domain name. When you find a domain name you want that is available, select the...

 What about my privacy?

While ICANN’s agreements protect registrants from potential spam, many Polnetx customers still...

 What domains require an EPP transfer authorization code?

Transferring .com and .net domain names requires an EPP transfer authorization code, a security...

 What is preconfiguration?

Preconfiguration is providing contact and organization information that some country registries...

 Which TLDs allow Domain Privacy?

The Domain Privacy can be purchased for the following TLDs:  .com, .net, .org, .biz, .info,...

 Can I purchase Business Email if my domain name is with another registrar?

No, email service can only be purchased for use with domain names that are in your account.

 How do I register a domain name that requires preconfiguration?

Log in. In the "Register A Domain" text box, type the domain name you want to register. Click...

 What is the difference between a domain validation certificate and higher assurance certificates?

Domain Validation certificates authenticate that the purchaser of the cert also owns (or...

 Why can’t I use Domain Privacy with my .us domain name?

The .us registry requires that .us domain names have actual identity and contact information,...

 Can Domain Privacy be automatically added to all eligible future domain name registrations?

Yes. Access your account via Client Login and click on My Domains  Select an eligible domain name...

 How do I register a list of domain names?

If you already have a list of domain names you want to purchase, and they don’t require...

 I have five domain names in my shopping cart awaiting checkout, but there is one name I do not want. Can I delete just that one, or do I have to delete all of them and start over?

You can delete just one name. In the row of a domain name item you don’t want, click the X (delete).

 What if someone sends something to the Whois Privacy Protection Service postal address?

Regarding the Domain Privacy, for mail that does not appear to be unsolicited commercial mail,...

 What if I need to prove ownership of a domain?

To prove ownership of your domain, temporarily disable Domain Privacy and then ask the verifying...

 How do I turn off Domain Privacy if my domain has expired?

Our Polnetx technical support team can disable Domain Privacy on an expired domain. Please...

 How will I know when I gain control of the Premium Domain I’ve purchased?

We send you an order confirmation email when we place the Premium Domain in your account.

 Does Domain Privacy stay with the domain if the domain is pushed?

Yes, Domain Privacy is tied to the domain and moves to the new account when the domain is pushed.

 What if I change my mind, or spell a domain name wrong. Can I get my money back?

No, all sales are final, so please double-check before finalizing your purchase.

 How do I manage a Premium Domain?

Manage a Premium Domain as you would any other domain name.

 If I’m transferring a domain to Polnetx, and it has privacy protection, do I need to turn the privacy protection off to transfer?

If the privacy protection service at your other registrar does not provide email forwarding, the...

 If I am transferring my domain away from Polnetx, do I need to turn off Domain Privacy in order to receive the transfer confirmation emails?

No, our Domain Privacy service will forward to the email address associated with the domain name.

 Is there anything I can do to protect my domain names from hijacking?

Yes. We offer Registrar-Lock, which prevents your domain names from being transferred without...

 What is an IP Address?

An IP (Internet Protocol) address is a unique identifying string of numbers, like 104.50.20.148,...